Privacy policy
Last updated: May 25, 2026
At FreshGlow, we place great importance on protecting your privacy and personal information.
This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
Our store is hosted on Shopify, which provides us with the e-commerce platform allowing us to offer our products and services securely.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another individual.
Personal information does not include anonymized or de-identified information that cannot reasonably identify you.
Depending on how you interact with the Services, your location, and applicable laws, we may collect or process the following categories of personal information:
- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Financial information, including payment card details, banking information, payment confirmations, transaction details, and payment methods.
- Account information, including username, password, security questions, preferences, and settings.
- Transaction information, including products viewed, added to cart, purchased, exchanged, returned, or cancelled.
- Communications with us, including customer support inquiries and messages.
- Device information, including browser type, IP address, network connection, and unique device identifiers.
- Usage information, including how and when you access or interact with the Services.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, including when you create an account, place an order, contact us, or otherwise interact with our Services;
- Automatically through the Services, including via cookies and similar technologies;
- From service providers acting on our behalf;
- From business partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
Providing and improving the Services
We use your information to process orders, payments, shipping, returns, customer support requests, account management, and to personalize your shopping experience.
Marketing and Advertising
We may send promotional communications via email or display advertisements related to products or services based on your activity on our website.
Security and Fraud Prevention
We use personal information to verify accounts, process secure payments, detect fraudulent activity, and protect our Services.
Communication
We use your information to respond to inquiries, provide customer support, and maintain our relationship with you.
Legal Compliance
We may process your information to comply with legal obligations, enforce policies, respond to lawful requests, or protect our rights and users.
How We Share Personal Information
In certain circumstances, we may share your information with third parties, including:
- Shopify and service providers assisting with payments, logistics, analytics, cloud storage, customer support, and shipping;
- Marketing and advertising partners;
- Business affiliates or corporate entities;
- Legal authorities when required by law;
- Third-party integrations or social media services used by customers.
Relationship with Shopify
Our Services are hosted by Shopify, which processes personal information to provide and improve the Services.
Information submitted through the Services may be transferred to Shopify and its partners, potentially in countries outside your residence country.
To learn more about Shopify’s privacy practices, please visit:
https://privacy.shopify.com
Third-Party Websites and Links
Our Services may contain links to third-party websites or services.
FreshGlow is not responsible for the content, privacy practices, or security of external websites or platforms.
Children’s Data
Our Services are not intended for children.
We do not knowingly collect personal information from minors under the age required by applicable law.
If a parent or guardian believes a child has provided personal information, they may contact us to request deletion.
Security and Retention of Information
While we implement reasonable security measures, no system can guarantee complete security.
Personal information may be retained as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- Access to your information;
- Correction of inaccurate information;
- Deletion of personal information;
- Data portability;
- Restriction or objection to processing;
- Withdrawal of consent where applicable.
You may also unsubscribe from marketing communications at any time.
For information regarding Shopify’s data practices and your rights, please visit:
https://privacy.shopify.com
Complaints
If you have concerns regarding our processing of personal information, please contact us.
You may also have the right to file a complaint with your local data protection authority.
International Transfers
Your information may be transferred, stored, or processed outside your country of residence.
Where required, appropriate safeguards are used for international data transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.
Updated versions will be published on this website with a revised “Last updated” date.
Contact
If you have questions regarding this Privacy Policy or wish to exercise your rights related to personal data, you may contact us at:
FreshGlowContact@gmail.com
We aim to respond to all requests as quickly as possible.